Last Updated: November 20, 2025
This Refund and Cancellation Policy applies to all donations made to Manalomanam Charitable Trust (Bommarillu Orphanage Project) through our website. We appreciate your generous support and have established this policy to address refund requests in rare circumstances.
Donations are generally non-refundable. All contributions made to Manalomanam Charitable Trust are considered voluntary charitable donations and are typically non-refundable once processed.
By making a donation, you acknowledge that your contribution is voluntary and made with the intention of supporting our charitable activities for the welfare of children in our care.
Refunds may be considered only in the following exceptional circumstances:
If you believe a donation was made without your authorization, you must report it immediately with supporting documentation.
Payment processed multiple times for a single donation attempt due to Razorpay or banking system error.
4.1 Time Limit: Refund requests must be submitted within 48 hours of the donation transaction.
4.2 Required Information: To request a refund, you must provide:
4.3 Contact for Refund Requests:
5.1 Review Period: All refund requests will be reviewed within 7-10 business days of receipt. We may contact you for additional information or clarification.
5.2 Approval Decision: Refund approval is at the sole discretion of Manalomanam Charitable Trust management. We will notify you of our decision via email or phone.
5.3 Processing Time: If approved, refunds will be processed within 10-15 business days and credited to the original payment method used for the donation.
5.4 Bank Processing: Please note that the actual time for the refund to appear in your account may vary depending on your bank or payment provider (typically 5-7 business days after processing).
Refunds will NOT be provided in the following cases:
7.1 One-Time Donations: One-time donations cannot be cancelled once the payment is successfully processed.
7.2 Recurring Donations: If you have set up a recurring donation, you may cancel future donations at any time by contacting us via email or phone. Cancellation will take effect from the next billing cycle.
7.3 Child Sponsorship: If you have committed to child sponsorship, you may cancel your commitment by providing 30 days' written notice. Past donations are non-refundable.
If a refund is approved and processed, any donation receipt issued for the refunded donation will be invalidated. Please keep this in mind when maintaining your donation records.
All online payments are processed through Razorpay. For issues related to payment processing, failed transactions, or payment disputes, please contact Razorpay customer support in addition to contacting us. We will cooperate fully with payment gateway investigations.
If you are not satisfied with our decision regarding your refund request, you may escalate the matter by sending a detailed written complaint to our registered office address. We will review all escalations and provide a final decision within 15 business days.
For all refund and cancellation inquiries, please contact:
Manalomanam Charitable Trust
(Bommarillu Orphanage Project)
Email: [email protected]
Phone: +91-6301904549
Address: Housing Board Colony, Ongole 523002, Prakasam, Andhra Pradesh, India
Office Hours: Monday to Saturday, 10:00 AM - 5:00 PM IST
Manalomanam Charitable Trust reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.
By making a donation through our website, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy. You confirm that your donation is voluntary and made with the understanding that refunds are granted only in exceptional circumstances.